Data Deletion

This page explains how to ask Voceo to delete personal information, and what happens after you do.

Which applies to you

Did a business call or message you using Voceo? Contact that business directly. They decide what happens to their customer information, and the deletion instruction has to come from them. If you cannot reach them, write to us and we will pass your request on and help them act on it.

If you are a Voceo client, or you contacted us directly, write to us using the steps below and we will handle it ourselves.

How to make a request

Email privacy@voceo.app with the subject line Data Deletion Request, and include:

Your name
The phone number or email address the information relates to
The name of the business that contacted you, if you know it
What you want deleted: everything, or something specific such as a call recording

We may need to verify your identity first, so that we do not delete someone else's information on an unverified request.

What happens next

We acknowledge your request within 48 hours
We verify who you are and, where the information belongs to a business client, confirm the instruction with them
We delete or anonymise the information within 30 days of a verified request
We confirm in writing once it is done

What gets deleted

Contact details held about you
Message history and conversation content
Call recordings and transcripts
Notes or qualification information recorded from those conversations

What we may keep, and why

A small amount of information may remain after deletion, where Indian law requires it or where it is necessary to protect the service.

Billing and tax records, for the period Indian tax law requires
A record of your opt-out, so you are not contacted again. Deleting this entirely would mean we could not tell that you had asked to be left alone.
Security and fraud-prevention logs, for a limited period
Information already in routine backups, which is removed as those backups rotate out on their normal cycle

Anything retained is protected and used only for the purpose it was kept for.

Deleting a Voceo account

If you are a Voceo client and want your whole account removed, email privacy@voceo.app from the address on the account. Export anything you need first, because deletion cannot be reversed. Retention after account closure is as set out in your agreement with us, and otherwise as described in our Privacy Policy.

If you are not satisfied

Write to our Grievance Officer at privacy@voceo.app. If we do not resolve your complaint, you may escalate it to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Contact

Voceo AI Technologies Pvt. Ltd.
H.No.70, 3rd Floor, Preet Vihar, Madhuvan Colony
New Delhi 110092, India
CIN: U62099DL2026PTC465295
privacy@voceo.app