VoceoVoceoThese terms govern your use of the software, APIs, dashboards and related services provided by Voceo AI Technologies Pvt. Ltd., a company registered in India.
By creating an account, signing an order form that refers to these terms, or using the service, you agree to them. If you are doing so for a company, you confirm you have authority to bind that company, and “you” means that company.
Voceo provides software for automated voice calling and messaging, including AI-assisted conversations, campaign management, conversation storage, analytics, and integrations with third-party platforms such as WhatsApp.
The service may change over time. We may add, modify or withdraw features. Where a change materially reduces a paid feature during your subscription term, we will give reasonable notice.
Unless your order form says otherwise, the service does not come with a guaranteed uptime level or guaranteed response time.
You must give accurate account information and keep it current. You are responsible for protecting your login credentials and API keys, and for everything done under your account. Tell us promptly if you suspect unauthorised access.
This is the most important section of these terms. You are responsible for every call and message sent through your account.
You must:
You must not use the service to:
Why this matters. Messaging platforms suspend accounts over contact lists that were not properly collected, and those suspensions are frequently permanent. We may investigate suspected breaches, block messages, limit features or suspend access where reasonably necessary to protect the service, you, or a third party.
The service connects to platforms we do not control, including WhatsApp and Meta. Your use of those platforms remains subject to their terms, approvals, pricing and enforcement decisions.
You are responsible for maintaining the accounts, permissions and approvals those platforms require. We are not responsible for a third party suspending your account, rejecting a template, changing its pricing, suffering an outage, or withdrawing a feature.
You keep ownership of your data, your contacts and your conversations. You grant us the rights needed to host, transmit, process and display that data in order to run the service for you, follow your configurations, prevent abuse, and comply with law.
You confirm you have the rights and permissions necessary for us to process that data, and that you have given the required notices to the people it concerns.
How we handle personal information is set out in our Privacy Policy. We do not use your conversations or customer data to train AI models.
You should export anything you need before closing your account.
The service uses artificial intelligence, speech recognition and speech synthesis. Output may be inaccurate, incomplete or unsuitable for your purpose. You are responsible for reviewing it and for any decision or communication based on it. Do not rely on it as legal, medical, financial or safety advice.
Prices, plans and billing arrangements are those shown when you subscribe or in your order form. Usage-based charges, including messaging, telephony and AI usage, are billed as incurred or drawn from a prepaid balance.
Charges levied by third-party platforms, such as per-conversation fees charged by WhatsApp, are separate and may be billed to you directly by that platform or passed through by us, as agreed.
You are responsible for GST and other applicable taxes. If payment fails or a balance runs out, we may pause features, prevent further messages, or suspend the account after notice.
Refunds and cancellations are covered in our Refund & Cancellation policy.
You may stop using the service at any time. We may suspend or terminate access if you materially breach these terms or a connected platform's policy, if payment is overdue, if your use creates a legal or security risk, or if a platform or authority requires it.
Where practical we will give notice and a chance to fix the problem. We may act immediately where needed to prevent harm or comply with law.
On termination your right to use the service ends. We handle remaining data as described in the Privacy Policy. Sections that should survive termination do so, including payment obligations, confidentiality, disclaimers, indemnity and liability limits.
Each of us may receive non-public information from the other. The receiving party will use it only to perform this agreement and will protect it with reasonable care. This does not cover information that is already public, already known, independently developed, or lawfully received without a duty of confidence.
We own the service, the software, the models, the documentation and related intellectual property. Your data is yours. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your term.
If you give us feedback or suggestions, we may use them without restriction or payment. This does not affect ownership of your data.
We will use your name or logo in our customer list or marketing only with your permission.
To the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free or fit for every purpose, that messages or calls will be delivered or accepted, or that third-party platforms, phone numbers or AI output will remain available.
Nothing here limits a right that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party is liable for lost profits, lost revenue, lost goodwill, lost data, or for indirect, special, incidental or consequential damages.
Our total liability arising from the service or these terms will not exceed the amounts you paid us in the twelve months before the event that gave rise to the claim.
You will defend and indemnify Voceo against third-party claims and resulting losses arising from your data, your products or your customers, your breach of law or of a platform's rules, your misuse of the service, or your breach of section 3.
We may update these terms. If an update materially reduces your rights, we will give reasonable advance notice by email or in the product. Changes apply from the stated effective date. If you do not agree, stop using the service before that date.
These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction over any dispute.
Before starting proceedings, each party will make a good-faith effort for 30 days to resolve the dispute after written notice. Either party may seek urgent injunctive relief without waiting.
These terms and any order form are the entire agreement about the service. You may not assign them without our consent, except as part of a merger or sale of substantially all your assets. We may assign them to an affiliate or as part of a corporate transaction.
We are independent contractors, not partners or agents. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest continues to apply.
Neither party is liable for delay or failure caused by events beyond reasonable control, including network or telecom failures, third-party platform decisions, government action, natural disasters or widespread infrastructure outages.
Voceo AI Technologies Pvt. Ltd.
H.No.70, 3rd Floor, Preet Vihar, Madhuvan Colony
New Delhi 110092, India
CIN: U62099DL2026PTC465295
legal@voceo.app